Protection on the road - Allianz
- Details
- Category: Car
- Published on Monday, 02 August 2010 06:40
Whether you have a car or motorcycle, Allianz’ global expertise offers reliable protection and the peace of mind you need - no matter if you’re at home or abroad. We offer comprehensive car and motorcycle insurance that includes basic liability, accident and physical damage as well as legal protection. Our specialist insurance packages include luxury and classic cars, foreign travel in your own car and coverage for experienced drivers.
Investigation for your safety
Road accidents are one of the leading causes of death. Therefore, our automobile specialists at the Allianz Centre for Technology (ACT) are continually investigating ways to reduce or even avoid accident damage. Their findings help increase road and traffic safety and keep insurance premiums lower.
When a car was literally swept away
It is a huge shock for anyone to have their car destroyed in a natural disaster. It also means a lot of hassle to stay mobile. Allianz supports its customers in making these times as stress-free as possible.
There was heavy rain in Boscastle and Crackington Haven in Cornwall, England. Within five hours, the downpour had caused a flash flood and major damage to the two villages. Jan Wakefield works for Allianz in the U.K., based in Bristol. She was the motor claims team leader during the Boscastle floods. On the day of the flood, she received a call from a customer reporting that his car has been swept away by the water masses. It was later found stuck in the mud in the harbor. The customer had planned to stay in the trailer he brought to Boscastle. Now, he was completely stranded – his car irretrievably lost to the flood, and a trailer with no vehicle to tow it.
Jan Wakefield contacted the customer and confirmed his claim: The total loss of his car. She took the necessary steps to help the customer get home again. A rental car was organized to take his trailer home. That was actually outside the scope of what the policy covered, “but we just wanted to make the whole process as stress-free as possible for the policyholder and give him all the assistance that we could”, said Jan Wakefield.
What we can do for you
From comprehensive coverage to specialized insurance products, Allianz offers flexible car insurance solutions to meet local and individual customer needs.
- We offer comprehensive car insurance that includes basic liability, accident and physical damage as well as legal protection.
- Our specialized insurance packages include luxury and classic cars.
- We provide integrated travel insurance as well as assistance and customer service solutions for your travels.
A race against time
When a car accident happens, you need to act quickly. But sometimes, the help required is different from what you might expect – as our colleagues in Poland found out.
On the other end of the line, a woman was crying and begging for help. Iwona Rogala, working at the Center of Loss Adjustment and Risk Assessment for Allianz Polska in Warsaw, tried to find out what had happened.
The Allianz Polska’s customer and her son were on their way to Lodz, where he was planning on taking his entrance exams to medical school. Suddenly, a dog passed the street and caused an accident. Fortunately, the woman and her son were not injured – but their car was lying in a ditch. They could not reach a garage or a taxi – and time was running out: The son was in danger of missing his entrance exam.
Immediate help
Rogala promised to solve the problem and called a garage right away. Relying on the strong Allianz contact network, she phoned her way through to a towing service that promised her to help the lady immediately.
Several days later, the lady came to thank Rogala personally for her support. She told her that her son had managed to be on time for his exams because the tow truck had not only hitched up the car, but also given them all a ride to the university. It was a happy end all round: The son had passed the test and been accepted to university.
Did you know?
The Allianz Group is one of the leading motor insurers worldwide. Beyond the financial compensation in case of accidents, the Allianz Group is active in many fields of road safety, e.g. accident research at the Allianz Center for Technology with 60 crash tests a year.
What we can do for you
- We offer motor insurance and roadside assistance services.
- Our research in car safety issues benefits drivers in Germany and around the globe.
- We offer accident insurance and rehabilitation programs after severe accidents.
In the middle of nowhere
Bob is touring Australia when his motorbike breaks down in the Great Sandy Desert.
“Right-hand side, far end of the Manning Gorge campground, at the river’s edge.” This is what the Mondial Assistance Coordinator in Brisbane heard on the other end of the line when he picked up the phone.
With the help of a sophisticated on-line mapping system and database, the Assistance Coordinator immediately located Bob. His position was barely accessible and they had to struggle to reach his position. At the same time the nearest service provider was dispatched to take care of the motorbike.
At the same time, 1400 kilometers away in Darwin, accommodation, a rental vehicle and the bike’s repair were organized before Bob arrived. Already 48 hours after having reached Darwin, he was able to resume his tour through the Australian Outback.
All bases covered
It took just a few days to accomplish the rescue mission in an area covering 2.5 million square kilometers. The operation center, acting on behalf of the automotive client, provided seamless, excellent quality service assistance in a difficult, challenging situation. Mondial Assistance, the emergency assistance subsidiary of Allianz, works with a worldwide network of 180 correspondents, operation centers in 27 countries and 400,000 service providers – reaching nearly all spots on the world map.
What we can do for you
- We offer comprehensive car and motorcycle insurance that includes basic liability, accident and physical damage as well as legal protection
- Our specialized insurance packages include luxury and classic cars
- We provide integrated travel insurance as well as assistance and customer service solutions for your travels
- Our comprehensive household, liability and legal insurance will protect and secure your home and possessions, even when you are on travels
Source: Allianz